Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in Indianapolis, Ohio! We're seeking motivated individuals to deliver exceptional client experiences while earning a competitive salary plus an immediate $1,500 sign-on bonus. This full-time role offers rapid onboarding and growth opportunities in a supportive, tech-forward environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, product, and service issues using CRM tools
- Document interactions accurately in company systems for compliance
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and basic tech tools
- Ability to work in a fast-paced, team-oriented setting
- Positive attitude and problem-solving mindset