Job Description
Immediate opening for motivated individuals to join our dynamic customer service team! TechFlow Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional support experiences. This urgent role offers flexible scheduling while making a real impact on our clients' success.
Why join us? Competitive hourly rates, paid training, and a collaborative environment in San Jose's thriving tech hub. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical support issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance improvement sessions
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including weekends
- High school diploma or equivalent required
- Spanish bilingualism highly desirable