Job Description
Join our dynamic team at NexCare Solutions as we expand our Raleigh operations! We're urgently seeking enthusiastic Part-Time Customer Service Associates to deliver exceptional client experiences. This role offers competitive pay, a $500 sign-on bonus, and flexible scheduling ideal for students or professionals seeking supplemental income. Enjoy a modern, supportive environment with growth opportunities and comprehensive training.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services through multiple channels
- Document interactions accurately in CRM systems and maintain case logs
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Strong verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment with minimal supervision
- Flexible availability including evenings/weekends
- Must pass background check and drug screening