Job Description
We are looking for a driven and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Ohio. In this role, you will be the face of our brand, ensuring our clients receive the exceptional service they deserve. We are proud to offer a $1,500 Sign-On Bonus for all new hires!
At Apex Digital Solutions, we prioritize employee growth and work-life balance. Whether you are looking to supplement your income or start a long-term career, this position offers the flexibility and support you need.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers with product information, order tracking, and account management using our CRM software.
- Document all interactions accurately in the company database and escalate complex issues to senior management.
- Collaborate with the technical and sales teams to provide comprehensive solutions to client problems.
- Maintain a thorough knowledge of our service offerings to provide accurate guidance.
- Process returns, exchanges, and refunds efficiently according to company policy.
- Identify opportunities to upsell products and services to existing customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work a flexible part-time schedule, including some evenings or weekends.
- Reliable internet connection is required for remote or hybrid work options.