Job Description
Urgent Hiring: Local Career Opportunity in Detroit, MI
Are you a problem-solver looking for a rewarding career with immediate start options? Apex Logistics Solutions is actively seeking a dedicated Customer Support Specialist to join our growing team. We offer a premium work environment, competitive pay, and the chance to make a real impact in the community.
Why Choose Apex Logistics?
- Immediate Start: We are hiring now and can onboard you within days.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Full Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear paths for career advancement within the company.
We are looking for individuals who are reliable, professional, and ready to hit the ground running. If you have a passion for helping others and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Provide exceptional technical and product support to customers via phone, email, and live chat.
- Diagnose and resolve customer inquiries efficiently while maintaining a high first-contact resolution rate.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Maintain a deep understanding of company products and services to offer informed solutions.
- Handle sensitive customer data with the highest level of confidentiality and security.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- 1+ years of experience in customer service or technical support is highly desirable.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including weekends and holidays as needed.