Job Description
Immediate opening for dynamic individuals to join our award-winning customer experience team! Frontier Solutions Group is urgently hiring part-time Customer Experience Specialists in Colorado Springs to deliver exceptional service while supporting our rapid growth. Enjoy a flexible schedule, competitive pay, and training to develop your career in customer success.
Join our vibrant team at the heart of Colorado Springs' thriving business district. This role offers immediate impact with minimal commute and the opportunity to work with industry-leading clients in a supportive, fast-paced environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service protocols
- Meet key performance metrics for resolution time and satisfaction scores
- Identify and escalate complex issues requiring specialized support
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, high-volume environments
- Availability for flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail