Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Richmond, VA! We're urgently hiring for immediate placement to support our growing client base. This is a rare opportunity to launch your career in a fast-paced environment with competitive compensation and comprehensive benefits. Apply today and start working immediately!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and maintain accurate documentation
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct user training on new technologies and systems
- Monitor system performance and implement proactive solutions
Qualifications
- 2+ years of IT support or helpdesk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Microsoft Office 365 and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation