Job Description
Are you ready to launch your career in the heart of Silicon Valley? TechSolutions Inc. is seeking an enthusiastic Entry-Level IT Support Specialist to join our dynamic team in San Jose, CA. We are offering a direct hire opportunity with a competitive salary and comprehensive benefits package for the right candidate.
As a leading technology provider, we value talent and potential over experience. If you are passionate about technology, eager to learn, and looking for a stable career path, this is the perfect place to build your professional future.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the setup and configuration of new workstations, laptops, and peripherals.
- Maintain accurate records of help desk tickets and technical issues in the CRM system.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Participate in ongoing training to stay updated with the latest technology trends.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT or Computer Science preferred).
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (we provide sponsorship).