Job Description
We are seeking a driven and detail-oriented Entry Level IT Support Specialist to join our dynamic team in Phoenix, Arizona. This is a direct hire position offering a fantastic opportunity for recent graduates or career changers to launch their career in technology. You will be the first point of contact for our employees, providing essential technical assistance and support.
At Apex Tech Systems, we pride ourselves on fostering a culture of growth and innovation. We offer on-the-job training, mentorship programs, and a clear path for career advancement within the IT department. If you are passionate about technology and eager to learn, we want to meet you.
Responsibilities
- Provide tier-one technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and deployment of new user workstations and mobile devices.
- Maintain accurate and up-to-date records of all help desk tickets and technical issues in our CRM system.
- Collaborate with senior IT staff to identify system trends and recommend process improvements.
- Perform routine system checks, backups, and security updates to ensure optimal performance.
- Deliver exceptional customer service by communicating technical solutions clearly to non-technical users.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field is a plus.
- Familiarity with basic computer hardware components and peripherals.
- Strong problem-solving skills with a logical approach to diagnosing and resolving technical issues.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team environment.
- Eagerness to learn new technologies and complete training programs.