Job Description
We are urgently hiring a dedicated Weekend Shift Customer Support Specialist to join our high-performing team in Phoenix, AZ. This is a Direct Hire position offering a competitive hourly rate and the flexibility of remote work options.
Are you looking for a stable, direct-hire role with a competitive weekend premium? We are expanding our support team and need a detail-oriented professional to ensure our clients receive top-tier service during peak weekend hours.
Why Join Us?
- Direct Hire Status: Long-term employment opportunity, not a temp-to-hire.
- Weekend Premium: Earn an extra $2.00 - $5.00/hour for weekend shifts.
- Flexible Schedule: Options for Saturday or Sunday shifts.
- Modern Tools: Work with cutting-edge CRM and support software.
Key Responsibilities:
- Provide expert technical support and troubleshooting to customers via phone, email, and chat.
- Manage a high volume of weekend support tickets with speed and accuracy.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions and resolutions in the CRM system.
- Collaborate with the weekday team to ensure seamless service continuity.
- Adhere to all company policies and performance metrics.
Qualifications:
- High school diploma or equivalent required.
- 1+ years of experience in customer support or technical help desk roles.
- Must be available to work weekends (Saturday or Sunday).
- Strong problem-solving skills and technical aptitude.
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
Ready to Apply? We review applications daily. Don't miss this urgent opportunity to land a direct-hire weekend position in Phoenix!
Responsibilities
- Provide expert technical support and troubleshooting to customers via phone, email, and chat.
- Manage a high volume of weekend support tickets with speed and accuracy.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions and resolutions in the CRM system.
- Collaborate with the weekday team to ensure seamless service continuity.
- Adhere to all company policies and performance metrics.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in customer support or technical help desk roles.
- Must be available to work weekends (Saturday or Sunday).
- Strong problem-solving skills and technical aptitude.
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.