Job Description
We are currently seeking highly motivated individuals for immediate Direct Hire positions in our Night Shift Operations. As a leading provider of technical support and logistics solutions, we are expanding our teams in Baltimore, MD and New York, NY.
Join us for a competitive salary, comprehensive benefits package, and a work-life balance that prioritizes your well-being. If you thrive in a high-energy environment and are looking for a stable career path, apply today.
Responsibilities
- Monitor Systems: Ensure all operational systems and software applications are running smoothly during night operations.
- Troubleshoot: Resolve technical issues and customer inquiries efficiently to maintain 99.9% uptime.
- Communicate: Liaise with cross-functional teams and clients in New York and Baltimore to update them on service status.
- Data Entry: Accurately log support tickets and system logs into the CRM database.
- Compliance: Adhere to all company protocols, safety regulations, and quality assurance standards.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years in customer support or technical operations.
- Availability: Must be willing and able to work night shifts (11:00 PM - 7:00 AM).
- Technical Skills: Proficiency in Microsoft Office Suite and basic troubleshooting.
- Communication: Excellent written and verbal communication skills.