Job Description
We are currently hiring immediately for dedicated Customer Service Representatives to join our growing team in Wichita, KS. If you are looking for a stable, rewarding career with a focus on weekend shifts, this is the perfect opportunity for you. We offer a dynamic work environment, competitive pay, and immediate start dates.
As a Weekend Shift Representative, you will be the face of our brand, ensuring our clients receive top-tier support during high-traffic periods. We value hard work, reliability, and excellent communication skills.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Update and maintain accurate customer records within our CRM database.
- Collaborate with the team lead to optimize workflow and service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for top candidates.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong problem-solving skills and a positive attitude.