Job Description
We are currently seeking a Technical Support Specialist to join our dynamic team in New York. This is an urgent hiring opportunity designed for motivated candidates who are ready to start tomorrow.
If you have a passion for technology and a knack for solving problems, we want to hear from you immediately. This is your chance to join a leading firm with immediate openings and a commitment to employee growth.
Why Apply?
- Immediate Start: Begin your career as soon as this week.
- Competitive Pay: Earn a salary of $45,000 - $60,000 plus benefits.
- Modern Environment: Work in a collaborative, tech-forward office in Manhattan.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues to ensure system stability.
- Maintain accurate and detailed records of all technical interactions and resolutions.
- Collaborate with the engineering team to escalate complex issues and suggest improvements.
- Adhere to strict service level agreements (SLAs) to ensure 100% customer satisfaction.
- Conduct basic system maintenance and software updates as directed.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Familiarity with Windows and macOS operating systems.
- Ability to work flexible shifts, including evenings and weekends.
- Valid driver's license is a plus.