Job Description
Are you ready to launch your career in the dynamic world of Information Technology?
Apex Digital Systems is currently seeking motivated, entry-level professionals to join our growing team in Miami, Illinois. We offer a comprehensive training program and a Direct Hire opportunity for individuals looking to build a stable future in the IT sector. This role is perfect for recent graduates or career changers eager to learn and grow within a supportive corporate environment.
As an Entry Level IT Support Associate, you will work alongside experienced mentors to provide essential technical assistance, ensure system reliability, and support our client's digital infrastructure. You will gain hands-on experience with cutting-edge technologies while contributing to the success of our organization.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and office networks.
- Document technical procedures, issues, and resolutions in our service management system.
- Conduct routine system checks, performance monitoring, and basic hardware upgrades.
- Collaborate with senior IT staff to identify and resolve complex technical challenges.
- Support end-users with inquiries regarding software applications, email setup, and printer functionality.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/MacOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first approach.
- Willingness to learn new technologies and complete all required technical training.
- Valid driver's license and reliable transportation for occasional travel to client sites.