Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our dynamic team in California. If you are looking for a flexible schedule with a competitive pay rate and the chance to make an immediate impact, we want to hear from you.
In this role, you will be the bridge between our clients and our technical team, ensuring seamless service delivery and top-tier customer satisfaction.
Responsibilities
- Provide tier-one technical support via phone, email, and live chat to resolve customer issues efficiently.
- Diagnose and troubleshoot hardware and software problems for clients.
- Maintain a high level of professionalism while managing high-volume inquiries.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and suggest product improvements.
- Ensure 100% compliance with company policies and security protocols.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field is a plus.
- 1-2 years of experience in customer support or technical help desk roles.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Must be available to work onsite or remotely from San Francisco, CA.