Job Description
We are currently seeking a highly motivated and detail-oriented Night Shift Tech Support Specialist to join our elite team in San Jose, CA. This is an urgent hire position designed for professionals who excel in quiet, focused environments and want to maximize their earning potential.
As a key member of our support operations, you will be the first line of defense for our clients, ensuring system stability and resolving technical issues with precision. We offer a generous Sign-On Bonus for qualified candidates who can start immediately. Join a company that values reliability, technical expertise, and your work-life balance.
Why Apply?
- Sign-On Bonus: Up to $2,000 for successful candidates.
- Night Shift Premium: Earn up to 15% extra pay for working late hours.
- Modern Facilities: State-of-the-art office with amenities.
- Immediate Start: Opportunity to join us within 48 hours.
Don't miss this chance to advance your career in a stable, high-growth organization. Apply today!
Responsibilities
- Provide expert technical troubleshooting and support for incoming client inquiries via phone, email, and chat during the night shift.
- Monitor and maintain server health, responding immediately to system alerts and downtime.
- Document all support tickets, resolutions, and customer interactions in our CRM system.
- Collaborate with the day-shift team to ensure a seamless handover of ongoing issues.
- Identify recurring technical issues and suggest process improvements to management.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- High school diploma or equivalent; Associate's degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Must be available to work night shifts (e.g., 10:00 PM to 6:00 AM).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Familiarity with remote desktop tools and ticketing systems (Zendesk, Jira, etc.).