Job Description
We are currently seeking motivated and reliable individuals to join our dynamic team in Jacksonville, FL (with operations extending to New York). We are urgently hiring for our high-volume Night Shift department. If you are looking for immediate employment and a stable career path, this is the opportunity for you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Night Shift Premium: Enjoy a higher hourly rate for working overnight hours.
- Modern Facilities: Work in a clean, safe, and state-of-the-art facility.
- Career Growth: Opportunities for advancement within our national network.
Your Role:
As a Night Shift Representative, you will be the face of our company. You will handle a high volume of inquiries, provide exceptional service, and ensure our operations run smoothly during the evening hours.
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone, email, and chat during night shift hours with professionalism and efficiency.
- Resolve Complex Issues: Investigate and troubleshoot customer problems, escalating complex cases to management when necessary.
- Maintain Accurate Records: Document all interactions in our CRM system to ensure up-to-date customer profiles.
- Adhere to Safety Protocols: Follow all company safety guidelines and security procedures to maintain a secure work environment.
- Collaborate with Teams: Communicate effectively with the day shift team to ensure seamless handovers of ongoing cases.
- Meet KPI Targets: Achieve and exceed performance metrics for call handling and customer satisfaction.
Qualifications
- High School Diploma: or GED equivalent required.
- Previous Experience: 1+ years of customer service or call center experience preferred, but we train motivated candidates.
- Communication Skills: Excellent verbal and written communication skills.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Technical Proficiency: Basic computer skills and familiarity with CRM software.
- Reliability: Strong work ethic and punctuality.