Job Description
Are you looking for an exciting career opportunity in the heart of North Carolina? NexGen Solutions is currently urgently hiring for Entry-Level Customer Support Associates. This is a fantastic chance to launch your career in a dynamic corporate environment.
We are looking for motivated individuals who are eager to learn, grow, and make a difference. Whether you are a recent graduate or looking to switch careers, we provide the comprehensive training and mentorship you need to succeed.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Benefits Package: Medical, dental, and vision insurance starting day one.
- Growth Opportunities: Clear pathways for internal promotion and leadership roles.
- Modern Environment: Work in a state-of-the-art facility in Uptown Charlotte.
Don't miss out on this urgent hiring opportunity. Apply today!
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Resolve incoming customer inquiries and technical issues efficiently and professionally.
- Document all customer interactions and feedback accurately in our CRM systems.
- Collaborate with cross-functional teams to improve service processes and satisfaction scores.
- Assist in the training and onboarding of new team members.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction.
Qualifications
- High school diploma or GED required.
- Strong communication and interpersonal skills with a focus on empathy.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work in a fast-paced, deadline-driven environment.
- Reliable internet connection and computer access (for remote training phase).
- Flexibility to work varying shifts including weekends and holidays.