Job Description
Join our dynamic team at Apex Solutions Group in Charlotte, NC! We're urgently seeking a Customer Service Specialist to fill an immediate opening. This is your chance to launch your career with a forward-thinking company offering competitive compensation and rapid advancement opportunities. Enjoy a modern work environment with flexible scheduling and comprehensive benefits. Don't miss this limited-time opportunity to make an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives
- Train new team members on customer protocols
Qualifications
- Minimum 2 years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, high-pressure environments
- High school diploma or equivalent; bachelor's degree preferred
- Availability for flexible shifts including evenings/weekends
- Strong attention to detail and organizational abilities