Job Description
Join a team that’s ready for you today!
We are currently seeking a highly motivated Customer Service Representative to join our fast-paced team in Charlotte, NC. This is a start tomorrow opportunity for individuals ready to hit the ground running and deliver exceptional service.
At Apex Support Solutions, we believe in empowering our team members with the tools they need to succeed. We offer a competitive benefits package and a supportive work environment.
Why This Role is Perfect for You:
- Immediate Start: Get hired today and start working tomorrow.
- Generous Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Full Benefits Package: Health, dental, and vision insurance starting day one.
- Professional Growth: Clear pathways for career advancement within the company.
Don't miss this urgent opportunity! Apply now to secure your position.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction ratings.
- Accurately document all customer interactions and account details into the CRM system.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with the internal sales and technical support teams to resolve complex issues.
- Maintain a positive and professional demeanor at all times, representing the brand voice.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call centers, or retail is preferred but not required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including weekends and holidays as needed.