Job Description
Are you looking for Immediate Hire opportunities in Seattle, WA or Pennsylvania? Apex Tech Solutions is looking for ambitious, entry-level professionals to join our growing team.
We are offering a generous $2,000 Sign-on Bonus for new hires who start within the next 30 days. This is an excellent opportunity to launch your career in customer service and technical support without requiring prior experience.
As a Customer Support Specialist, you will be the first point of contact for our clients, ensuring they receive top-tier service. We provide comprehensive training to help you succeed in a fast-paced, modern environment.
Responsibilities
- Resolve Client Inquiries: Communicate effectively with customers via phone, email, and chat to resolve issues promptly.
- Technical Troubleshooting: Assist users with basic software and hardware issues using a step-by-step guide.
- Documentation: Accurately record customer interactions and solutions in our CRM system.
- Team Collaboration: Work closely with senior support staff to improve service processes.
- Performance Goals: Meet and exceed daily call and ticket resolution targets.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Computer Literacy: Basic proficiency with Microsoft Office and web browsers.
- Attitude: A positive, problem-solving mindset with a desire to learn.
- Flexibility: Willingness to work flexible shifts, including evenings and weekends.