Job Description
Join the fastest-growing team in Wichita! Apex Support Solutions is currently conducting urgent hiring for Customer Service Representatives. We are looking for dedicated professionals ready to start tomorrow and make an immediate impact.
In this role, you will be the primary point of contact for our valued clients, handling complex technical inquiries and ensuring 100% satisfaction. This is a high-volume position ideal for individuals who thrive in a dynamic environment and want to advance their career quickly.
Responsibilities
- Manage High-Volume Inquiries: Respond to incoming calls and emails promptly, prioritizing first-contact resolution.
- Troubleshoot Technical Issues: Diagnose software and hardware problems for end-users and implement effective solutions.
- Update CRM Records: Maintain accurate and detailed documentation of all customer interactions and resolutions.
- Escalate Complex Issues: Collaborate with the technical backend team to ensure escalated tickets are resolved efficiently.
- Enforce Quality Standards: Adhere strictly to company scripts and service level agreements during every interaction.
- Provide Product Training: Educate new customers on features and best practices to enhance their user experience.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or Business is a plus.
- Experience: Previous experience in customer service or technical support is highly preferred.
- Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Communication: Exceptional verbal and written communication skills with a professional, friendly tone.
- Availability: Must be available to start immediately and work flexible shifts, including weekends.
- Problem Solving: Strong analytical skills with the ability to troubleshoot under pressure.