Job Description
We are actively seeking dedicated Night Shift Customer Support Specialists to join our dynamic team in Philadelphia, Pennsylvania. If you thrive in a fast-paced environment and are looking for immediate hire opportunities, we want to hear from you. We offer competitive pay, a supportive work culture, and the chance to make a real impact.
As a key member of our support team, you will be the first point of contact for our valued clients during our peak hours, ensuring their inquiries are resolved efficiently and professionally.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and chat.
- Resolve complex issues and escalate tickets when necessary to ensure 100% customer satisfaction.
- Collaborate with cross-functional teams to improve service processes and documentation.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Adhere to all company policies, including strict adherence to night shift protocols.
- Provide feedback on common customer trends to help shape product improvements.
Qualifications
- High school diploma or equivalent (GED) required.
- Minimum of 1-2 years of experience in customer service or support roles.
- Strong written and verbal communication skills with a professional demeanor.
- Ability to work independently and prioritize tasks during off-peak hours.
- Proficiency in Microsoft Office Suite and CRM software.
- Reliable transportation and flexibility to work night shifts (e.g., 10 PM - 6 AM).