Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in El Paso, Texas. Due to rapid business growth, we are conducting urgent hiring interviews immediately for candidates ready to start right away. If you excel in fast-paced environments and have a passion for helping others, this is your chance to secure a stable, high-paying position with excellent benefits.
At Horizon Services, we prioritize employee growth and offer a collaborative culture where your voice is heard. Don't wait—apply today to secure your spot in our immediate hiring queue.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and accuracy.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Process orders, returns, and account updates accurately in the CRM system.
- Document customer interactions and feedback in the internal database.
- Collaborate with team leads to identify trends in customer requests and improve service protocols.
- Provide accurate information regarding products, services, and company policies.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Proven experience in customer service or sales (1-2 years preferred but not mandatory for immediate hires).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible shifts, including evenings and weekends as needed.
- Strong problem-solving skills and a customer-first attitude.