Job Description
Join our dynamic team immediately! MetroConnect Solutions is urgently hiring dedicated Customer Service Representatives in New York City.
We offer a fast-paced, collaborative environment where your skills make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. Perfect for proactive professionals ready to hit the ground running.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvement opportunities and contribute to team training
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, urgent situations
- High school diploma or equivalent; college degree preferred
- Available for immediate onboarding and flexible scheduling