Job Description
Join TechSolutions Inc. immediately as an Entry-Level Customer Service Specialist in El Paso! We're expanding our support team and need motivated individuals ready to start tomorrow. No experience required – we provide comprehensive training. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment. Apply now to begin your professional journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using knowledge base resources and escalation protocols
- Document all customer interactions in CRM systems with accurate details
- Collaborate with technical teams to resolve complex customer problems
- Meet performance metrics for response time and resolution rates
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Quick learner with adaptability to new technologies
- Valid Texas driver's license (for occasional site visits)
- Background check and drug screen required