Job Description
Are you ready to accelerate your career? Apex Support Systems is urgently hiring a dedicated Customer Service Representative for our Weekend Shift in San Jose, CA. We are looking for individuals who are passionate about solving problems and providing exceptional service to our clients. This is an immediate hire opportunity with a dynamic team culture.
Why Join Us?
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly pay with performance bonuses.
- Comprehensive benefits package for full-time employees.
- Modern office environment with state-of-the-art technology.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries during peak weekend hours.
- Resolve customer complaints and technical issues with empathy and efficiency to ensure high satisfaction scores.
- Accurately document all interactions and case details in our CRM database.
- Collaborate with the support team to troubleshoot problems and escalate complex issues to management when necessary.
- Maintain a positive and professional demeanor while representing the company brand.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, technical support, or call center operations is highly preferred.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work well under pressure in a fast-paced environment.