Job Description
<p>We are currently seeking a motivated <strong>Part-Time Customer Service Representative</strong> to join our high-performing team. This is a <strong>Direct Hire</strong> position with immediate availability. Our client is expanding their Miami operations and is looking for reliable individuals to support our growing customer base.</p><p>While this role is based in Miami, FL, we are also open to qualified candidates in North Carolina who can work remotely. If you are looking for a stable part-time job with a competitive salary and a professional environment, this is the opportunity for you.</p><h3>Key Benefits</h3><ul><li><strong>Direct Hire:</strong> No temporary agencies, direct employment with full benefits eligibility after 90 days.</li><li><strong>Flexible Schedule:</strong> Part-time hours designed to accommodate your lifestyle.</li><li><strong>Competitive Pay:</strong> Hourly rate of $15.00 - $20.00 based on experience.</li><li><strong>Professional Growth:</strong> Clear career progression paths within the company.</li></ul>
Responsibilities
- <ul><li>Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.</li><li>Process orders, returns, and exchanges accurately and efficiently while adhering to company policies.</li><li>Identify and escalate complex issues to the senior management team or technical support promptly.</li><li>Maintain accurate and up-to-date customer records in the CRM database.</li><li>Provide product information and service updates to clients in Miami, FL, and remote North Carolina locations.</li><li>Collaborate with the sales and logistics teams to ensure a seamless customer experience.</li></ul>
Qualifications
- <ul><li>High school diploma or equivalent required; Associate’s degree preferred.</li><li>Minimum of 1 year of customer service experience in a retail or call center environment preferred.</li><li>Excellent verbal and written communication skills with a professional demeanor.</li><li>Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).</li><li>Ability to work independently and collaboratively in a fast-paced, urgent environment.</li><li>Reliable computer and high-speed internet connection for remote work options in North Carolina.</li></ul>