Job Description
Start Tomorrow! Immediate Hire Position for Customer Service Professionals in Denver, CO. NexGen Solutions is urgently seeking dynamic individuals to join our award-winning support team. This high-impact role offers rapid onboarding and competitive benefits. Perfect for candidates ready to hit the ground running in a fast-paced tech environment. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM system with 98% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed 85% customer satisfaction target
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or tech support experience
- Proficient in Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Passion for problem-solving and customer advocacy
- Quick learner with adaptability to new technologies