Job Description
Are you looking for a rewarding part-time job in Indianapolis, IN that allows you to start tomorrow? Apex Support Solutions is currently hiring for multiple positions and offers a dynamic work environment with immediate openings.
We are seeking dedicated individuals to join our growing team and provide top-tier support to our clients. This role offers a competitive hourly rate, flexible scheduling, and the opportunity to grow your career in customer service.
Why Join Us?
- Immediate Start: Begin working within 24 hours of application.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18 - $22 per hour.
- Training Provided: No prior experience required; we provide comprehensive training.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional, friendly tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Update and maintain accurate customer records in our CRM database.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team members to troubleshoot complex customer scenarios.
- Meet daily and weekly performance metrics regarding call handling and response times.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and adapt to change.
- Must be reliable and able to commit to scheduled shifts.