Job Description
We're seeking a compassionate Customer Service Representative to join our dynamic healthcare team immediately. This urgent hiring opportunity offers rapid onboarding and a chance to make a real impact on patient experiences. Our Indianapolis-based facility values speed, empathy, and precision in every interaction. If you thrive in fast-paced environments and excel at resolving patient concerns, apply now to start your rewarding career journey without delay.
Responsibilities
- Handle high-volume inbound/outbound patient calls with exceptional professionalism
- Resolve billing inquiries and insurance verification efficiently
- Maintain accurate electronic health records (EHR) documentation
- Coordinate with medical teams to address patient scheduling needs
- Implement HIPAA-compliant communication protocols
- Meet/exceed daily performance metrics for call resolution
Qualifications
- Minimum 1 year customer service experience in healthcare setting
- Proficient with EHR systems (e.g., Epic, Cerner)
- Strong typing skills (40+ WPM) and multitasking ability
- Valid Indiana state healthcare certification preferred
- Exceptional conflict resolution and empathy skills
- Availability to start within 48 hours of offer
- Pass background check and drug screening