Job Description
Join our dynamic team in Las Vegas and make an immediate impact! Nevada Solutions Group is urgently seeking motivated Customer Service Representatives to join our growing operations. We offer competitive pay, comprehensive benefits, and a fast-paced environment where your skills are valued from day one. This is a golden opportunity to advance your career with a forward-thinking company committed to employee growth. Interviews starting immediately – apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical support teams for complex escalations
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Train on new products/services quarterly
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce/Zoho) and MS Office
- Exceptional communication skills in English (Spanish fluency a plus)
- Ability to multitask in high-pressure environments
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends
- Must pass background check and drug screening
- Las Vegas residency required