Job Description
Join our dynamic team at Fort Worth Innovations Inc. and make an immediate impact! We're urgently hiring a dedicated Customer Service Representative to support our growing client base. This is your chance to build a rewarding career in a fast-paced environment while serving the Fort Worth community. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture where your contributions are valued from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product concerns, and technical support escalations
- Document all interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify upsell opportunities and promote additional services
- Meet/exceed performance metrics including resolution time and satisfaction scores
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- Strong problem-solving abilities and attention to detail
- Flexibility to work weekends/holidays during peak seasons
- Valid Texas driver's license for occasional client site visits