Job Description
Join our award-winning team in Albuquerque as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences for our clients. This direct hire role offers flexible scheduling, competitive pay, and growth opportunities within a supportive environment. Perfect for students, parents, or career changers seeking work-life balance. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve billing, technical, and product issues using CRM systems and internal resources
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Contribute to process improvement initiatives through feedback and data analysis
- Maintain updated product knowledge and compliance with company policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills and active listening abilities
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving skills with attention to detail
- Spanish bilingual certification highly desirable