Job Description
We are currently seeking a highly motivated Technical Support Specialist to join our dynamic team in Los Angeles. If you are looking for a role where you can make an immediate impact and start your career journey with us tomorrow, we want to hear from you.
Our organization is a leader in the tech industry, and we are expanding our local workforce to support our growing client base. You will be the first point of contact for our internal and external clients, ensuring their technical needs are met with speed and precision.
Why Apply?
- Start Tomorrow: We prioritize hiring local talent who are ready to work immediately.
- Competitive Compensation: Earn between $60,000 and $85,000 depending on experience.
- Modern Environment: Work in a collaborative, innovative office in the heart of LA.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues for end-users efficiently.
- Manage and maintain the company's IT inventory and asset tracking system.
- Document all support tickets and resolutions in our ticketing system (ServiceNow/Jira).
- Collaborate with the IT Infrastructure team to implement software updates and patches.
- Mentor junior staff members and share best practices for problem-solving.
- Conduct on-site visits to client locations to address complex infrastructure issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows 10/11, macOS, and Linux operating systems.
- Proficiency in troubleshooting network connectivity and hardware peripherals.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Must be legally authorized to work in the United States.