Job Description
We are Urgently Hiring a dedicated Technical Support Specialist to join our dynamic team in Chicago, IL. If you are a problem-solver with a passion for technology and exceptional customer service, this is your chance to make an immediate impact. We are looking for candidates ready to start immediately and grow with a leading local firm.
In this role, you will serve as the bridge between our clients and our technical solutions, ensuring a seamless experience for everyone we serve. You will handle a high volume of inquiries, diagnose complex issues, and provide lasting resolutions in a fast-paced environment.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve client inquiries and technical issues.
- Diagnose and troubleshoot hardware, software, and network problems efficiently and accurately.
- Document all technical issues, resolutions, and customer interactions in our CRM system to maintain accurate records.
- Collaborate with the engineering and product teams to escalate complex issues and suggest product improvements.
- Stay up-to-date with the latest technology trends and provide product training to new clients.
- Manage and prioritize a high volume of support tickets to ensure rapid response times.
Qualifications
- High school diploma or equivalent; Associate's degree in Information Technology or related field preferred.
- Proven experience in technical support, help desk, or customer service roles.
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a strong customer-first mindset.
- Ability to work independently and manage multiple tasks simultaneously under pressure.
- Flexibility to work occasional evenings or weekends as required by business needs.