Job Description
Ready to launch your career tomorrow? Nexus Systems Group is seeking a highly skilled and dedicated Senior Technical Support Specialist to join our dynamic team in Philadelphia, PA. We are looking for an immediate hire to drive our customer success initiatives and ensure seamless IT operations for our enterprise clients.
Why Choose Nexus?
- Immediate Start: Begin making an impact as early as tomorrow.
- Premium Benefits: Comprehensive health, dental, and vision insurance starting day one.
- Modern Culture: Work in the heart of Center City with a collaborative, tech-forward environment.
- Clear Path: Opportunities for rapid career advancement within the IT sector.
Join us and be part of a team that values innovation, integrity, and exceptional service.
Responsibilities
- Provide advanced technical troubleshooting for complex hardware, software, and network issues.
- Act as a Subject Matter Expert (SME) for internal systems and third-party applications.
- Mentor junior support staff and conduct regular training sessions on technical best practices.
- Collaborate with cross-functional teams (DevOps, Engineering) to resolve root causes of recurring issues.
- Manage high-priority incidents and ensure SLA compliance for all support tickets.
- Document detailed technical resolutions and update the knowledge base to improve self-service capabilities.
Qualifications
- 3+ years of experience in a Technical Support or Help Desk role.
- Strong proficiency in Windows Server, Active Directory, and Microsoft Office 365.
- Experience with remote desktop tools (TeamViewer, LogMeIn) and ticketing systems (Zendesk, Jira).
- Excellent analytical skills with the ability to diagnose issues under pressure.
- Exceptional communication skills, capable of translating technical jargon into plain English.
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).