Job Description
Are you a dedicated technical professional seeking a stable, full-time opportunity with a focus on weekend operations? Apex Systems is actively hiring a Senior IT Support Specialist for our client in Houston, TX. This is a Direct Hire position offering immediate start availability and a competitive benefits package.
Our client is looking for an expert troubleshooter to manage critical IT operations during weekend shifts. If you excel at solving complex technical issues and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Immediate Hire: Start your career journey without delay.
- Weekend Flexibility: Enjoy your weekdays off while earning a premium rate.
- Comprehensive Benefits: Health, dental, vision, and 401k matching.
- Growth Potential: Clear pathways for career advancement within a leading tech firm.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and network issues across the Houston office.
- Manage and resolve Help Desk tickets and incidents with a focus on rapid resolution and customer satisfaction.
- Perform regular hardware installations, upgrades, and maintenance for desktops, laptops, and peripherals.
- Administer and troubleshoot Active Directory, VPN access, and remote desktop environments.
- Collaborate with the on-site IT team during Monday mornings to document weekend activities and pending issues.
- Ensure all software licenses are up to date and compliance standards are met.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Minimum of 3 years of professional IT support experience, with a preference for weekend shift experience.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Familiarity with Active Directory, Group Policy, and remote access tools.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively during weekend hours.