Job Description
Join our award-winning healthcare team as the first point of contact for patients at Desert Valley Medical Group! We're seeking a polished Receptionist to deliver exceptional customer service in our state-of-the-art Mesa facility. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions make a real difference. If you thrive in fast-paced settings and value patient-centered care, apply today!
Responsibilities
- Manage front desk operations including patient check-in/out, appointment scheduling, and phone triage
- Maintain accurate patient records using our EMR system with strict HIPAA compliance
- Coordinate multi-specialty provider schedules and manage conference room bookings
- Process insurance verifications and collect co-payments efficiently
- Assist with administrative tasks including filing, scanning, and supply inventory
- Resolve patient inquiries with empathy and professionalism
- Collaborate with clinical staff to ensure seamless patient flow
Qualifications
- Minimum 2 years receptionist or customer service experience in healthcare setting preferred
- Proficient in Microsoft Office Suite and EMR systems (Epic experience a plus)
- Exceptional communication skills with ability to multitask in high-pressure environments
- Strong organizational skills with attention to detail
- Certified Medical Assistant or Administrative Medical Assistant certification desirable
- Valid Arizona Driver's License and reliable transportation
- Ability to work flexible hours including occasional weekends