Job Description
We are urgent hiring for a Part-Time Technical Support Specialist to join our dynamic team in Austin, Texas. If you are a tech-savvy problem solver looking for a flexible schedule with a competitive pay rate, this is your chance to shine!
As part of our growth initiative, we are offering a $2,000 Sign-On Bonus for qualified candidates who join our team. You will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally.
Why Join Us?
- Competitive hourly rate ($20 - $25/hr)
- $2,000 Sign-On Bonus upon successful completion of probation
- Flexible part-time schedule
- Professional growth opportunities
Responsibilities
- Provide remote and on-site technical troubleshooting for hardware and software issues.
- Manage incoming support tickets and respond to client inquiries via phone and email.
- Document all customer interactions and resolutions in our CRM database.
- Install, configure, and maintain computer systems and peripherals.
- Collaborate with the engineering team to resolve complex technical escalations.
- Maintain a high level of customer satisfaction and professional communication.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical help desk is preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong interpersonal and communication skills.
- Ability to work independently and manage time effectively.
- Flexibility to work evenings and weekends as needed.