Job Description
Are you looking for a rewarding career path in the technology sector? Horizon Systems is currently seeking ambitious individuals to join our team as Entry Level Technical Support Specialists. We offer a direct-hire model with competitive benefits, comprehensive training, and a clear path for career advancement. We are looking for eager learners who want to build a future in IT.
In this role, you will work closely with our senior engineering team to support our growing client base. You will gain hands-on experience with modern infrastructure, cloud computing basics, and network administration. This is a fantastic opportunity for recent graduates or career changers ready to launch a successful career in IT.
Responsibilities
- Assist in troubleshooting hardware and software issues for internal clients.
- Conduct routine system maintenance, updates, and configuration.
- Maintain accurate records of technical support tickets and resolutions in the ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Provide exceptional customer service and technical guidance to end-users.
- Participate in ongoing training sessions to stay current with industry standards.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong desire to learn and grow within the IT field.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.