Job Description
We are seeking a dynamic and empathetic Part-Time Customer Support Specialist to join our growing team in Columbus, Ohio. In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier service and solutions to their inquiries.
Our company culture values flexibility, professional growth, and a collaborative environment. Whether you are looking to supplement your income or seeking a work-life balance, this position offers a fantastic opportunity to make a tangible impact.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Diagnose and troubleshoot technical issues or product-related questions.
- Document all interactions and resolutions in the CRM system accurately.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Identify opportunities to improve our support processes and customer satisfaction scores.
- Adhere to company policies and service level agreements (SLAs).
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work a flexible schedule, including evenings and weekends.
- A positive attitude and a genuine desire to help others.