Job Description
Join our award-winning team as a Part-Time Customer Specialist and earn a $500 sign-on bonus for immediate start! We're urgently hiring motivated individuals in Charlotte to deliver exceptional client experiences in a hybrid role. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a dynamic environment. Perfect for students, career changers, or those seeking supplemental income with minimal commute requirements.
Why Nexus Solutions?
- Immediate $500 bonus upon successful completion of training
- Flexible 20-25 hour/week schedule with remote options
- Industry-leading benefits package (pro-rated for part-time)
- Clear career path to full-time or leadership roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Process orders and update customer records with 99% accuracy
- Collaborate with technical team to escalate complex cases
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in bi-weekly team performance reviews
- Document all interactions in Salesforce with detailed notes
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficient in Microsoft Office and CRM platforms (Salesforce a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Valid NC driver's license for occasional site visits
- Pass background check and drug screening