Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Houston! We're urgently hiring motivated individuals to deliver exceptional customer experiences. This flexible role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, professionals seeking work-life balance, or career changers. Apply now and become part of our award-winning customer experience team!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues and product-related concerns efficiently
- Process orders, returns, and exchanges accurately
- Update customer information in CRM database
- Collaborate with sales team to upsell products
- Maintain detailed records of customer interactions
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with CRM software (Salesforce/Zendesk)
- Ability to work flexible hours including weekends
- Basic computer literacy with MS Office Suite
- Positive attitude and customer-first mindset