Job Description
Are you looking for a rewarding Part-Time opportunity in Milwaukee, WI?
Horizon Tech Solutions is currently conducting a Hiring Now campaign for dedicated Customer Service Representatives. We are looking for individuals who are eager to join a stable, direct-hire team and provide top-tier support to our valued clients.
In this role, you will be the face of our company, ensuring our customers have a seamless experience. We value integrity, professionalism, and a customer-first mindset.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat.
- Resolve customer inquiries and complaints with a focus on high satisfaction rates.
- Accurately document all interactions and issue resolutions in our CRM system.
- Collaborate with the internal support team to troubleshoot complex technical issues.
- Identify opportunities to improve service processes and customer experience.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not required for the right candidate.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends.
- Self-motivated with a strong desire to learn and grow within the company.