Job Description
Join our dynamic team at Oakland Community Solutions and make an immediate impact! We're urgently seeking a passionate Part-Time Customer Service Specialist to join our Oakland-based operations. This is your chance to start work tomorrow in a fast-paced environment where your contributions matter. As a cornerstone of our client relations, you'll play a vital role in delivering exceptional experiences while developing valuable professional skills.
We offer flexible scheduling, comprehensive training, and a collaborative team culture perfect for students, career changers, or those seeking supplemental income. If you thrive in customer-facing roles and want to start earning immediately, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service excellence standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Process transactions and assist with order management
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and regulatory compliance requirements
Qualifications
- Minimum 6 months customer service or call center experience
- Exceptional verbal and written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Availability to work evenings and weekends (flexible shifts)
- Valid work authorization and reliable transportation