Job Description
Join our dynamic team at Apex Solutions Inc. and start your career tomorrow! We're urgently hiring for a full-time Customer Service Representative position in Albuquerque, NM. This is your chance to join a forward-thinking company offering competitive benefits and immediate growth opportunities. If you're a motivated professional with exceptional communication skills, we want to hear from you!
Why Work With Us?
- Immediate start date with paid training
- Comprehensive health benefits package
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics including resolution time and CSAT
- Participate in ongoing product knowledge training
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Must pass background check and drug screening
- Available to start within 48 hours