Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional experiences in our Atlanta headquarters. This is your opportunity to make an immediate impact while enjoying a flexible schedule.
As a vital member of our support team, you'll resolve customer inquiries with empathy and efficiency, contributing to our 98% satisfaction rate. We provide comprehensive training and a collaborative environment where your growth is prioritized. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with <95% resolution rate
- Process transactions and update CRM systems with 100% accuracy
- Collaborate with sales team to upsell premium services
- Maintain detailed customer interaction records
- Meet weekly performance metrics for response time
- Identify and escalate complex issues to senior specialists
- Participate in monthly training sessions to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Basic knowledge of retail/e-commerce industry
- Passion for creating positive customer experiences