Job Description
Join our dynamic team at Nexus Solutions Group and kickstart your career tomorrow! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced Charlotte office. This flexible role offers competitive pay, immediate start, and opportunities for growth. If you're passionate about problem-solving and thrive in collaborative environments, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities and promote company services
- Meet daily performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficient with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong attention to detail and multitasking abilities