Job Description
Join Our Dynamic Team in Wichita, KS! We're urgently hiring passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible opportunity offers competitive pay, training, and a supportive environment. Perfect for students, career-changers, or those seeking work-life balance. Apply today and make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities and promote company offerings
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Available 20-30 hours/week, including evenings/weekends
- Ability to work in fast-paced environment with minimal supervision
- Willingness to pass background check and drug screening